Healthy Track Terms & Conditions

11.05.2018., Friday

Healthy Track Terms & Conditions


Every effort is made to maintain prices as published, but fluctuating exchange rates may necessitate price changes, the current price will be confirmed at the time of booking, and will be guaranteed not to increase upon receipt of deposit.

All bookings must be made in writing. In order to get confirmation of booking, booking form has to be filled in. All additional changes must also be made in writing and marked clearly on the original booking form where original booking was made.
Your booking will be confirmed immediately in most cases. A deposit (30%) must be received 7 days after confirmation the latest, at which time an invoice will be issued showing deposit received. The balance is due 30 days prior to tour departure. If deposit is not received, the booking will be assumed canceled. For late bookings (less than 30 days prior to departure), full payment is required at the time of booking.

Upon receipt of the booking form (filled in with all necessary information), we will send you our written confirmation. With written confirmation we guarantee all services as per our program.

Amendments of bookings will be made only after reconfirmed booking in writing.
Since we are land operator and do not provide airfare tickets, we do not cover any refunds for missed flights and subsequently late start/no start of the tour. All additional costs have to be settled on the spot by passengers. We recommend that in case of delay clients call the emergency phone number which is in the travel documents.

Tour participants should check with the consulates and local health boards for the latest health requirements.
No medical expenses will be covered for illnesses that occur prior to arrival or on the tour.

Any disability requiring special attention must be reported at the time of booking. We will make reasonable efforts to accommodate the special needs of disabled participants; however we are not responsible for any denial of services by carriers. Hotels, restaurants, motor coaches, mini buses, vans and cars are not equipped with wheelchair ramps. We cannot provide individual assistance to a tour member for walking, dining, getting on/off transportation vehicles, or other personal needs.
Travelers who need assistance must be accompanied by a qualified and physically able companion.

Tour participants under 18 years must be accompanied by an adult. On escorted tours we do not recommend children under the age of 8.

Program prices are per person, based on two persons sharing a room. Single room supplements and triple room reductions are listed where applicable.
Pre-stay and post-stay transfers are not included in the tour rate, but can be arranged on request.

The hotels classified in the program are based on local classifications, which vary from country to country.
Hotels listed in this brochure will be used on almost all departures. If changes become necessary for any reason, substitute hotels will be similar to those in the brochure.
While every effort is made to reserve twin bedded rooms, it may happen that a hotel provides some double bedded rooms instead. If such thing happens, double bedded rooms will be allocated to couples. Triple share rooms are generally based on an extra rollaway bed, which is not always suitable for adults.
Please note that standard policy is that hotel rooms are available for check-in after 14:00. Early check-in needs to be advised in advance. Also please note that organiser cannot guarantee that early check-in will be free of charge, since the standard policy is that early check-in requires a pre-night to be booked and paid for.

During national holidays certain facilities (museums, restaurants, sightseeing tours and shopping) may be limited or unavailable. Alternatives will be offered whenever possible.

Porterage is not included in program price.
No responsibility is accepted for loss or damage to baggage or passenger’s belongings.

All lost luggage on connecting flights are not responsibility of land operator. We do not guarantee that the luggage will be found and delivered to assigned hotel. We will provide assistance on the spot (through our tour director and local offices) that will help the passenger communicate with airline company.

No responsibility is accepted for loss of or damage to travel documents or any of passenger’s belongings.

A valid passport is required for  all tour participants. All passengers, regardless of the passport they hold, should check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the tour participant.

No refunds will be made for unused services once travel arrangements have commenced, especially in the cases where passengers are unable to travel due to invalid travel documents (passports, visas), unused portion of services which are included in tour price and program, unused transfer services.
In case that client cannot find the arrival transfer/driver at airports, they have to call emergency contact number in the travel documents.
Any complaint while traveling should be made immediately to local representatives (hotel management, tour director…). All complaints will be accepted in written the latest 2 weeks after the tour ends. After this date no complaints will be accepted.

If necessary for any reason beyond Organiser control, Organiser can amend or cancel any of the arrangements for particular itinerary. Should insufficient numbers book the tour Organiser can close the departure.

All cancellations must be made in writing.
The following scale of charges will apply when notice of cancellation of the passenger is given after the booking is confirmed:
No. of days prior to departure                                 Cancellation Fee
30+ days prior to commencement of service           Full deposit 30%
29 – 22 days                                                           35% of the total
21 – 15 days                                                           50% of the total
14 – 0 days                                                             100% of the total      

Organiser reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time.

The most efficient, economical and profitable way to operate your group tour is to book into one of our schedule departures. Our buying power will immediately be to your benefit, and our itineraries are tested and proven to be the best combination of touring, city stays and leisure time. Our escorts are the best and have worked with us for many years. Our motor coaches are the finest.

It is extremely important that on or before the rooming list due date you contact us and advise the names of passengers booked to date. If all space has not been sold, your options will be as follows:
a) Provide us with names and continue to book on space available basis.
b) Provide us with the names booked to date.
If you wish to hold unsold space, at your own risk you decide on the total number of seats you expect to fill. We will hold this space for you on receipt of your guarantee of EUR 200 per seat for any unsold seats. This is non-refundable.

Final payment is due 30 days prior to departure.

If your own tour escort accompanies the group, it should be understood that the Organiser escort is in complete charge for the portion of the trip operated by Organiser. He/she will most happily work and confer with your tour escort, but announcements to the group and decision making must be left to the Organsier tour escort. Please understand that this cooperation is necessary only to avoid conflicting information given to tour members, which could interfere with the tour. It should also be noted that the Organsier tour escort couldn’t make alterations or deviations to the itinerary at the request of your group escort.

The most efficient, economical and profitable way to operate your group tour is to book into one of our schedule departures. Our buying power will immediately be to your benefit, and our itineraries are tested and proven to be the best combination of touring, city stays and leisure time. Our escorts are the best and have worked with us for many years. Our motor coaches are the finest.

Organiser will block space for your group on our published itineraries, subject to availability. With less than 8 paying passengers, your group will be cancelled and money will be returned back.  Group size is maximum 15 passengers. If you wish, you may (with minimum 8 passengers) pick up any date and we will obtain space for you.

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Obzor Holidays Ltd. was established in 1993 as a subsidiary of Croatia’s national air carrier, Croatia Airlines. It is a Destination Management Company specialized in Leisure and MICE services in Croatia. Being a fully-fledged Destination Management Company, Obzor Holidays specializes in tailor-made holidays throughout: Croatia & Southeast Europe (Italy, Slovenia, Hungary, Austria, Czech Republic, Slovakia, Bosnia & Herzegovina, Serbia, Montenegro, Macedonia, Albania, Greece).