General Terms & Conditions

General Terms & Conditions


General Terms and Conditions of the Travel Agreement within a Travel Package of the  Travel Agency Obzor putovanja d. o. o.

General Information

  1. These General Terms and Conditions contain important information, about which the Travel Organizer, Obzor putovanja d. o. o., Tourist Agency, Bani 75 b, 10010 Buzin, PIN 45547576946 (hereinafter refered to as the Organizer) is obliged to inform the Traveller according to the provisions of the Act on Provision of Tourist Services, and as such they shall form a constituent part of the Travel Agreement within the Travel Package.
  2. Prior to engaging into the agreement, the Traveller is obligated to carefully read the content of these General Terms and Conditions and separately submitted standardized information for the Travel Agreements within the Travel Package prescribed by the appropriate supplements of the Act on Provision of Tourist Services. The information volume provided in these documents and the time necessary to read them through cannot be a foundation for the assumption that the Traveller could not have studied them thoroughly enough.
  3. The Traveller shall be considered any person who wishes to enter into a Travel Agreement within the Travel Package or who is entited to travel based on the concluded Agreement within the Travel Package. The person concluding the Travel Agreement within the Travel Package assumes the responsibility to inform all the persons, who based on the Agreement are entitled to travel, about their rights and obligations arising out of the provisions of the Travel Agreement within the Travel Package as well as with any and all additional information, which shall be  made available in personal contact with the Organizer’s representatives or via e-mail.
  4. Pursuant to the provisions of the Act on Provision of Tourist Services, the Organizer assumes any and all liabilities arising out of combining and selling at least two different travel services in a Travel Package, regardless whether an Agreement for all services of the Travel within a Travel Package as a whole is concluded or a Travel Package is provided within a frame of separate agreements for individual travel services.
  5. The travel services, which the Organizer shall combine within a Travel Package, include, not limited to, transport services of passengers, accommodation services that is not separable of passenger transport and shall not intended for a permanent residence, car rental services, other individually powered motor vehicles and four wheels at least with speed higher than 25 km/h or motorcycles that require driver’s licence for category A. Travel services that the Organizer shall combine in a Travel Package are considered also other tourist services, if they are not inseparable part of the previously stated services.
  6. Combining single transport service, accommodation or vehicle rental with one or more other tourist services shall not be considered a Travel Package, if the other tourist services do not amount to more then 25 % of the combination value or have not been marketed as a major combination characteristic or have been chosen and bought only after the provision of transport service, accommodation service or vehicle service has commenced.
  7. Provisions of these General Terms and Conditions shall not apply to the travel service combinations that are not necessary for the purpose of same travel or vacation for the period shorter than 24 hours, except where the overnight stay is included and which have been purchased base on General Agreement for Business Travel Organization.
  8. These General Terms and Conditions apply as of 15th of August 2019, and the travellers shall be adequately warned about the application of these prior to conclusion of the Travel Agreement within the Travel Package. The provisions of the General Terms and Conditions, effective on the day of the Agreement conclusion, shall apply to all and any Travel Packages, for which Travel Agreements have been concluded prior to the application of these General Terms and Conditions.
  9. In case of dispute that cannot be resolved amicably or by alternative consumer dispute mechanisms, the applicable law and juristiction according to the seat of the Travel Organizer shall prevail.
  10. Terms used in this document, which have a gender meaning shall refer equally to male and female gender.


Rights, obligations and responsibilities of the Travel Organizer and the Traveller for the Travel Package realization

  1. The performance of the travel services included in this Travel Agreement for Travel Package are sole responsibility of the Organizer, regardless of the fact if he has to provide these services himself or other service providers provide them on his behalf.
  2. Without any unnecessary delay and considering the circumstances, the Traveller shall be obligated to inform the Organizer of any and all discrepancies, he shall determine during the fulfilment of the travel services included in Travel Agreement within the Travel Package.
  3. If any of the travel services shall not be provided in accordance with the Travel Agreement within the Travel Package, the Organizer shall upon the Traveller’s request correct this discrepancy, unless it is impossible or such correction of the discrepancy would cause dispropotionate costs considering the discrepancy and the travel service value, which the discrepancy affects.
  4. Should the Organizer fail to correct the discrepancy due to reasons stated in the previous item of these General Terms and Conditions, the Traveller shall be entitled to the price reduction and damage compensation according to the provisions of the General Terms and Conditions regulating the right to price reduction and damage compensation.
  5. Should the Organizer fail to correct the discrepancy, which he is obliged to correct within a reasonable time determined by the Traveller, the Traveller can due the correction and request the compensation of the necessary costs. The Traveller shall not be obliged to grant the Organizer a grace period for the correction of the discrepancy if the Organizer shall refuse to correct the discrepancy or if the discrepancy requires an immediate correction.
  6. Should it not be possible to provide a significant part of the travel services pursuant to the Travel Agreement within the Travel Package, for the purpose of continuing his Travel Package the Organizer shall offer the Traveller appropriate alternative packages of equal or higher quality, if possible, to the ones stated in the Agreement, without further costs for the Traveller, including if the Traveller is not offered a return to the departure location as agreed.
  7. Should the Organizer suggest an alternative Travel Package of a lower quality than the one stated in the Travel Agreement within the Travel Package, the Organizer shall suggest an appropriate price reduction.
  8. The Traveller may refuse the suggested alternative travel packages only if they are not comparable with the agreed items in the Travel Agreement within the Travel Package or if the approved price reduction is inappropriate.
  9. If the discrepancy significantly influences the performance of the Travel Package and if the Organizer fails to correct the discrepancy within a reasonable time granted by the Traveller, the Traveller shall be entitled to terminate the Travel Agreement within the Travel Package without settling the termination fee and to request, as needed, price reduction and/or damage compensation pursuant to the provisions of these General Terms and Conditions, which regulate the right to the price reduction and damage compensation.
  10. Should it not be possible to secure alternative packages or if the Traveller refuses alternative packages pursuant to the provisions of these General Terms and Conditions, the Traveller is entitled, as needed, to a price reduction and/or damage compensation according to this provisions of these General Terms and Conditions, which regulate the right to the price reduction and damage compensation.
  11. Should the Travel Package include traveller’s transport, the Organizer shall in case of the two previous items of these General Terms and Conditions secure without further delay repatriation of the Traveller with an equally valuable transport, without any additional costs for the Traveller. Additional costs shall be borne by the Organizer.
  12. When due to extreme circumstances that could not have been avoided, it shall not be possible to secure the return of the Traveller pursuant to the Travel Agreement within the Travel Package, the Organizer shall bear costs of the necessary accommodation up to maximum of three nights per Traveller in the accommodation category equally valuable as the one agreed by the Travel Agreement. Should the legislation of the European Union regarding the traveller’s rights foresee longer periods, these periods shall apply.
  13. Cost limitations mentioned in the previous Item of these General Terms and Conditions shall not apply to the persons with a decreased mobility, defined under Article 2, Item (a) of the Regulation (EC) no. 1107/2006 of the European Parliament and the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (SL L 204, 26th June 2006) as well as to any accompanying person, to pregnant women, minors and persons in need of medical assistance under the condition that the Organizer shall be informed of their special needs at least 48 hours prior to the commencement of the Travel Package.
  14. The Organizer shall not refer to the exceptional circumstances that could not have been avoided for the liability limitation pursuant to the provisions of these General Terms and Conditions, if the provider of the transport services cannot also refer to such circumstances pursuant to the applicable legislation of the European Union.
  15. The Traveller is entitled to an appropriate price reduction for every time period, during which a discrepancy regarding the travel agreed within the Travel Package, unless the Organizer shall prove that the discrepancy emerged due to the Traveller.
  16. Regardless the price reduction or the agreement termination, the Traveller is entitled to demand from the Organizer an appropriate damage compensation for every damage he endures as a result of any and discrepancies, and the Organizer shall compensate such damage without further delay.
  17. The Organizer shall not be held responsible for the damage, should he prove that the discrepancies have been caused by the Traveller or that the discrepancies have been caused by a third party who is not related to the providing of the travel services included in this Travel Agreement within the Travel Package, and that the discrepancy is unforeseeable or unavoidable or that the discrepancy was caused by extraordinary circumstances that could not have been avoided.
  18. The Organizer shall limit in advance the compensation amount for the damages which have not been a consequence of the bodily injuries or for the damages which have not been caused by the Organizer on purpose or by negligence to the amount of the triple total price of the Travel Package.
  19. If the international conventions binding on the European Union or the regulations based thereon limit the scope of compensation for damage paid by the travel service provider which forms part of the Travel Package or limit the conditions under which he is obliged to compensate for such damage, in which case assumptions, restrictions and exclusions apply appropriately to the Organizer, he may refer to this fact in relation to the Traveller.
  20. The Traveller’s right to compensation or price reduction prescribed by the Act on the Provision of Tourist Services and international conventions shall not affect the Traveller’s rights in accordance with the Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11th February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91; Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23rd October 2007 on rail passengers’ rights and obligations; Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23rd April 2009 on the liability of carriers of passengers by sea in the event of accidents; Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24th  November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004;  Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16th February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004.
  21. The Traveller is entitled to submit claims for price reduction and/or compensation in accordance with the Act on the Provision of Tourist Services as well as in accordance with the international conventions and regulations referred to in the preceding paragraph of these General Terms and Conditions.
  22. Damage compensations or price reductions to which the Traveller is entitled under the Act on the Provision of Tourist Services and in accordance with the international conventions and regulations referred to in the Item 20 of these General Terms and Conditions shall be deducted from each other in order to avoid excessive compensation and / or excessive price reduction.
  23. The Traveller’s right to request a price reduction pursuant to the provisions of the Act on the Provision of Tourist Services, which regulate the issues of modification of the Travel Agreement within a Travel Package prior to the commencement of the Travel Package, the execution of the Travel Package, and the reduction of the price and compensation of damages shall become obsolete within two years. The statute of limitations begins as of the first day after the day on which the Travel Package under the Agreement should have ended.
  24. The Organizer shall provide appropriate assistance without undue delay to the Traveller in distress, especially under circumstances where, due to exceptional circumstances that could not have been avoided, it was not possible to ensure the return of the Traveller in accordance with the Travel Agreement within a Travel Package. This assistance relates in particular to providing adequate information on health services, local authorities and consular assistance as well as assisting the Traveller in establishing remote communication and in finding alternative travel arrangements.
  25. Should the Traveller have caused a problem intentionally or by negligence, the Organizer shall charge for the assistance from the preceding Item of these General Terms and Conditions, which will not exceed the actual costs of the Organizer.
  26. The central contact point for administrative cooperation with the central contact points of the other contracting parties to the Treaty on the European Economic Area with regard to insolvency protection which the Organizer is obliged to apply is:  Ministry of Tourism of the Republic of Croatia, Prisavlje 14, 10000 Zagreb, pisarnica@mint.hr, +385 1 6169 111.
  27. Pursuant to the provisions of the Act on the Provision of Tourist Services, the Traveller is entitled to submit written objections personally in the branch office Obzor putovanja d. o. o., Tourist Agency, Nikola Tesla 5, 10000 Zagreb, by mail to the address Nikoae Tesla 5, 10000 Zagreb, via telefax to the number +385 1 6160 240, or to the e-mail info@obzorputovanja.hr. The Organizer shall confirm the receipt of the written complaint without delay, and reply in writing to the complaint within 15 days as of the receipt of the complaint.
  28. Pursuant to a special act on the alternative consumer dispute resolution, the available mechanisms for alternative consumer dispute resolution include the possibility of initiating an alternative consumer dispute resolution procedure with an authorized body for alternative consumer dispute resolution, which is also covered by the Organizer through the online consumer dispute resolution platform for services purchased online.
  29. The authorized body for the alternative consumer dispute resolution, under which jurisdiction the Organizer falls, is Centar za mirenje pri Hrvatskoj gospodarskoj komori (Dispute Resolution Center with the Croatian Chamber of Commerce), Rooseveltov trg 2, 10000 Zagreb, https://www.hgk.hr/centar-za-mirenje/o-mirenju.
  30. For services purchased online, the Traveller may submit his complaint to the authorized body for the alternative consumer dispute resolution by using the online consumer dispute resolution platform available at the following website address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR .
  31. Prior to the commencement of the Travel Package, the Traveller may transfer the Travel Agreement within the Travel Package to a person who fulfils all the conditions applicable to that agreement, if he has informed the Organizer on a durable medium carrier and within a reasonable time prior to the commencement of the Travel Package. The notice sent to the Organizer not later than seven days before the start of the Travel Package shall be considered a notice within a reasonable time.
  32. The transferor and the recipient of the Travel Agreement within the Travel Package are jointly and severally liable for the payment of the amount of the price and for any additional fees, compensations or other costs arising from the transfer of the Agreement.
  33. The Organizer shall inform the Transferor of the agreement transfer costs, which will not exceed the Organizer's actual cost caused by the transfer of the agreement in the Travel Package. The Organizer will provide the transfer or with evidence for additional fees, compensantions or other costs arising from the transfer of the package travel contract.

Characteristics of services, payment, passports, visas, health formalities and insurance

  1. The Organizer shall use the means of transport of the carriers, which have the appropriate licences in accordance with the special regulations that regulate each type of transport, for the performance of transport services under the Travel Package. Unless otherwise explicitly stated in the pre-contractual information, the Organizer shall use means of transport in which the passenger cabins are air-conditioned and with a loudspeaker, and seats with tilting and at least one armrest. For bus transportation, unless explicitly stated otherwise in the pre-contractual information, the Organizer retains the possibility of using minibuses, low-floor, high-floor and double-deckers, with part of the seat facing away from the direction of travel. For air transportation, unless otherwise explicitly stated in the pre-contractual information, the Organizer shall retain the possibility of using all planes in the carrier's fleet, including those powered by turbo-propeller engines, as well as chartered planes, where the seats can be arranged in rows with 2, 3 or more seats depending on the model of the aircraft.
  2. Unless otherwise explicitly stated in the pre-contractual information, for each trip in the Travel Package organized for groups the Organizer shall use one travel manager for each group of 15 to 75 passengers who shall provide his services in Croatian language. For the provision of travel guides covered by the Travel Package, the Organizer shall use authorized tourist guides to interpret into Croatian language, and for travel abroad in the official language of the tourist destination or into English with consecutive translation of the tour guide into Croatian, unless otherwise explicitly stated in the pre-contractual information.
  3. All other tourist services use of which depends on effective verbal communication shall be provided in the official language of the tourist destination, unless otherwise explicitly stated in the pre-contractual information.
  4. Unless otherwise stated in the pre-contractual information, the tourist services covered by the Travel Package are generally not suitable for persons with reduced mobility. At the request of the Traveller, the Organizer will also provide more accurate information about the suitability of the trip or holiday taking into account the needs of the Travellers.
  5. The price of the Travel Package can be paid by cash, credit and bank cards at the office of the tour operator Nikola Tesla 5, 10000 Zagreb and by remittance to the transaction account of the tour operator, based on the invitation to pay and within the period specified therein.
  6. When concluding the Agreement, a payment of at least 30% of the package price shall be paid, and the remaining amount not later than 14 days before departure, unless explicitly stated otherwise in the pre-contractual information. In case of conclusion of the Agreement within a period shorter than that in which the remaining amount of the payment is required, the Organizer shall be entitled to demand payment of the entire price of the package arrangement when concluding the Agreement. Depending on the conditions offered by credit and bank card issuers, it shall be possible to pay in instalments, but debit card payments should be made when entering into a Agreement.
  7. The general information on the conditions of the country of destination regarding passports and visas, the approximate duration of the period for obtaining visas and the information on the health formalities of the country of destination indicated in the pre-contractual information apply exclusively to the citizens of the Republic of Croatia. If this information is not specifically indicated in the pre-contractual information, it means that for the citizens of the Republic of Croatia there are no special conditions for the country of destination other than the possession of a valid identity card.
  8. In case a traveller who is not Croatian citizen intends to use the travel package services, he is obliged to inform the Organizer thereof before concluding the Agreement, for the purpose of obtaining general information on the conditions of the country of destination regarding passports and visas, the approximate duration of the visa period and information on the health formalities of the country of destination.
  9. The Traveller is obliged to meet all the requirements of the country of destination in relation to the passports and visas and health formalities indicated in the pre-contractual information on time before the journey, and to carry with him all the relevant travel documents, including appropriate certificates of completion of the health formalities, during the trip, and to make these available to the competent officials. 
  10. In the event of loss of travel documents or breach of the foreign, customs or other regulations of the country of destination, the Organizer shall provide the Traveller with the appropriate assistance provided in the provisions of the applicable regulations for the Traveller in distress, and the Traveller is obliged to bear the costs of such assistance and all costs of travel services provided, which shall be needed to continue using the package or return to the departure point.
  11. Information on insurance shall be an constituent part of these General Terms and Conditions to cover the cost of termination of agreements by the travellers and to cover the cost of providing assistance, including repatriation, in the event of an accident, illness or death, and in particular in terms of the contents and conditions of insurance, about which the Organizer has separately informed the Traveller.
  12. Insolvency bail is secured with the company Croatia osiguranje, PIN 26187994862 under number 298625000011. If bail activation is required, the travellers should contact the bail issuer directly at Vatroslava Jagića 33, 10000 Zagreb, e-mail bradasteta.krediti@crosig.hr or by phone at 0800 1884.
  13. The Organizer has concluded a liability insurance contract for damage caused to the Traveller due to non-fulfillment, partial fulfilment or irregular fulfilment of obligations related to the Travel Package with Croatia osiguranje, PIN 26187994862 under number 078620038893. In case of need to exercise the right to compensation, travellers shall directly address the insurer at the address Vatroslava Jagića 33, 10000 Zagreb, by e-mail  obradasteta.krediti@crosig.hr  or by telephone 0800 1884.
  14. The constituent part of these General Terms and Conditions is information on liability insurance for damage caused by the passenger's failure to fulfil, partial fulfilment or improper fulfilment of obligations related to the Travel Package, especially in terms of information on liability insurance and insured risks, with which the Organizer met the Traveller separately.
  15. The company Obzor putovanja d. o. o., a travel agency, has organized its own service which allows the Traveller to quickly contact the competent staff of the Organizer and effectively communicate with them to request assistance if they find themselves in distress or to report any non-compliance found during the execution of the Travel Package. Unless otherwise explicitly stated otherwise in the contract, the contact information provided in the header of the Agreement is available to the Traveller for communication with the Organizer.
  16. Should a travel based on the Travel Agreement within the Travel Package involve accommodation for a minor unaccompanied by a parent or other authorized person, direct contact with the minor or the person responsible for the minor at the place of residence of the minor is made by contacting the tour operator's service referred to in the preceding paragraph of these General Terms and Conditions, which allows the Traveller to assist with difficulties and report discrepancies.

Agreement conclusion, delivery of documentation, price alterations, changes and termination of Agreement

  1. All pre-contractual information, with which the Organizer has introduced the Traveller to, is constituent part of the Travel Agreement within the Travel Package, but the Organizer may modify it before concluding the agreement so as to provide the Traveller any changes to the pre-contractual information in a clear, understandable and easily visible manner.
  2. Upon check-in, the Traveller who arranges the travel within the Travel Package shall be obliged to make the information available to the tour operator, and possibly to provide documents for all travellers using the Travel Packages, which are essential for the implementation of the Travel Packages (personal documents and / or data from personal documents, vaccination evidence, health information, habits or other restrictions that could affect the implementation of the Travel Package). The Organizer is not responsible for the consequences and costs resulting from the lack of information on the part of the tour operator and / or the provision of incorrect information, but are the sole responsibility of the Traveller who arranges the trip in the Travel Package.
  3. A Traveller who arranges the travel within a Tour Package guarantees that he is authorized by the travellers using the service of the Travel Package to provide the Organizer with their documents, personal information, and other necessary information, and that he is authorized to enter into the Travel Agreement within the Travel Package on their behalf.
  4. The Travel Agreement within the Travel Package is considered binding after it has been signed by the contracting parties if it has been provided in writing to the Traveller, i.e. after the Traveller arranging the travel has provided all necessary traveller’s information and has clearly confirmed his agreement with the agreement information provided via e-mail, interfaces for online sale of travel packages, fax machines or other means of remote communication. If, after receiving contractual information and providing all necessary agreement information, the Traveller, who is arranging the travel, shall make available to the Organizer a credit card number for the payment of the travel package or shall conduct a payment to the Organizer's giro account, the Agreement shall be considered as concluded without the other express statement from the Traveller.
  5. The Travel Agreement within the Travel Package produces legal effects after the Organizer receives the whole contracted amount or, if so agreed, a part of the contracted amount and the rest within the deadlines and in the manner specified in the Agreement.
  6. At the conclusion of the Travel Agreement within the Travel Package, or without undue delay after its conclusion, the Organizer shall provide the Traveller with a copy of the Agreement in electronic form at his e-mail address or store it on his removable storage medium. If the Travel Agreement within the Travel Package is concluded at the Organizer's office with the simultaneous physical presence of the parties, at the request of the Traveller, the tour operator shall provide the Traveller with a copy of the Agreement in paper form.
  7. No later than three (3) days before departure of the trip, the Organizer shall provide the Traveller to his e-mail address information on the estimated departure times and, if necessary, the registration deadline, as well as the estimated times for the points of stopping, traffic connections and arrival, as well as information on the Traveller. The location and collection manner of the required receipts, vouchers and tickets if they cannot be emailed. If the Traveller has not received the required information within the stated deadline or for any reason cannot access his e-mail address, he shall notify the Organizer as soon as possible in order to provide the Organizer with this information in another way.
  8. The Organizer reserves the right to increase the price of the Travel Package up to 8% of the agreed total price of the Travel Package if there is a change in the price of transport of travellers resulting from the cost of fuel or other energy sources in the proportion for which the carriers increase the prices of their services for the above reasons. If the pre-contractual information does not explicitly state the share of transport costs in the package price, and as a basis for calculating the price correction, the Organizer shall not increase the prices as a result of changes in the transport prices.
  9. The Organizer reserves the right to increase the package price up to 8% of the agreed total package price if there is a change in the amount of taxes or fees for travel services covered by the contract, which are determined by third parties not directly involved in the execution of the Travel Package, including tourist taxes, fees for the package, landing or boarding or disembarkation fees at ports and airports. If the pre-contractual information does not explicitly state the share or value of these taxes or fees in the package price, and as a basis for calculating the price correction, the organizer will not increase the prices as a result of changes in the amount of taxes or fees.
  10. The Organizer reserves the right to increase the price of the Travel Package up to 8% of the agreed total price of the Travel Package if there is a change in exchange rates that are relevant for the Travel Package. If the pre-contractual information does not explicitly state the share or value of the services in the price of the Travel Packages, which are linked to certain currencies, and as a basis for calculating the price correction, the Organizer shall not increase the prices as a result of changes in exchange rates.
  11. If there is a need for an increase in the price of the Travel Package, the Organizer shall, no later than 20 days before the start of the Travel Package, send to the Traveller's e-mail the appropriate notice of the price increase with the explanation and calculation of the increase.
  12. Should the pre-contractual information provide information on the possibilities and the method of calculating the change in the package price in the event of a price reduction, the Organizer shall refund the difference to the Traveller, decreased the administrative costs of calculation of a certified court expert. Should the administrative cost of calculating the difference is greater than the amount that the Organizer would have to repay, the Traveller is obliged to cover the difference incurred at his own expense. The Organizer will inform the Traveller about the estimated cost of the calculation.
  13. The Organizer reserves the right, prior to the start of the package arrangement, to unilaterally modify the other terms of the Travel Agreement within the Travel Package in the case of a minor change that does not affect the main features of the trip so as to reduce the quality or value of the travel services or cause significant inconvenience or additional inconvenience to the Traveller’s expenses. The Organizer shall email the Traveller with an appropriate notification of any changes that are considered insignificant.
  14. If the Organizer must substantially change any of the essential features of the travel services before commencing the Travel Package  or shall be unable to meet the agreed specific Traveller’s requirements specified in the Agreement, he shall provide the Traveller with an appropriate notice to the email address. This notification shall include information about proposed changes, their impact on the package price and any replacement travel package, the time limit within which the Traveller must inform the Organizer of the acceptance or rejection of the proposed change or the replacement Travel Package, as well as the consequences in case the Traveller does not respond in set a deadline or reject the proposed changes.
  15. The Organizer may terminate the Travel Agreement within the Travel Package prior to the start of the Travel Package and fully refund to the Traveller all payments received for the Travel Package, without any obligation to compensate the Traveller, if exceptional circumstances which could not have been avoided prevent the Organizer in fulfiling the Agreement. In the event of these circumstances, the Organizer shall notify the Traveller via e-mail of the termination of the Agreement without undue delay before the commencement of the package.
  16. For each trip in the Travel Package organized for groups, the Organizer shall indicate in the pre-contractual information the minimum number of persons required to organize the Travel Package. If this number is not reached, the Organizer reserves the right to terminate the Travel Agreement within the Travel Package before the start of the Travel Package, and shall inform the Traveller no later than twenty days before the start of the Travel Package for trips lasting more than six days; no latter then seven days before the start of the Travel Packages for trips that last between two and six days; and 48 hours before the start of packages for trips that last less than two days.
  17. The Traveller may terminate the Travel Package at any time before the start of the Travel Package. If the standard agreement termination fees are not explicitly stated in the pre-contractual information, the Organizer shall determine the amount of the fee for termination of the agreement by reducing the price of the Travel Package by the amount of savings to his costs, i.e. by revenues from the provision of services of the same trip to another customer, which would be realized no later than two (2) working days prior to the deadline within which he is obliged to repay the payments made in favour of the travellers, minus the termination fee.
  18. The Traveller shall be entitled to terminate the Travel Agreement within the Travel Package before the start of the Travel Package without paying any fee for termination of the Agreement in the event of unavoidable circumstances that occurred at or near the destination and which significantly affect fulfilment of Travel Packages or which significantly affect the transportation of travellers to their destination. In assessing the level of impact of extraordinary circumstances on the fulfilment of the Travel Packages or transportation of travellers to the destination, the assessments of the competent public authorities in the tourist destination and of the carrier shall be taken into account.

    In Zagreb 15th August 2019

Web site Infinite Croatia uses Cookies and similar technologies for improved functionality. If you continue to browse the site you agree with the use of cookies: More info »

Obzor Holidays Ltd. was established in 1993 as a subsidiary of Croatia’s national air carrier, Croatia Airlines. It is a Destination Management Company specialized in Leisure and MICE services in Croatia. Being a fully-fledged Destination Management Company, Obzor Holidays specializes in tailor-made holidays throughout: Croatia & Southeast Europe (Italy, Slovenia, Hungary, Austria, Czech Republic, Slovakia, Bosnia & Herzegovina, Serbia, Montenegro, Macedonia, Albania, Greece).