Payment Options and Complaint Policy

Payment Options

Payment option

Bank transfer, PayPal and by American Express, Visa, MasterCard, Maestro and Diners credit cards.

50% deposit is due immediately on booking. The balance is due 30 days prior to departur. In case due date is less than 30 days, 100% payment is required.

Complaint policy and procedure

In accordance with Article 10 of the Consumer Protection Act (Nar. Nov., No. 41/14.) we would like to inform you that dissatisfaction with respect to the purchased product or service provided can be expressed in writing at our office.

The complaint also can be sent by mail, fax or e-mail,
to: Obzor Holidays Ltd., Nikola Tesla 5, 10000 Zagreb
or fax number: (385) (1) 6160 240 or e-mail address: obzor@croatiaairlines.hr

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Obzor Holidays Ltd. was established in 1993 as a subsidiary of Croatia’s national air carrier, Croatia Airlines. It is a Destination Management Company specialized in Leisure and MICE services in Croatia. Being a fully-fledged Destination Management Company, Obzor Holidays specializes in tailor-made holidays throughout: Croatia & Southeast Europe (Italy, Slovenia, Hungary, Austria, Czech Republic, Slovakia, Bosnia & Herzegovina, Serbia, Montenegro, Macedonia, Albania, Greece).